Utilities
How to Set Up Utilities in New Braunfels Before Move-In Day
A New Braunfels utility setup guide covering New Braunfels Utilities, timing requirements, and the smartest way to coordinate internet before move-in.
New Braunfels utilities are more centralized than San Antonio because New Braunfels Utilities handles electricity, water, and sewer for much of the city. That can make the move easier, but only if you prepare your documents and timing correctly.
If you wait too long, the process can still get messy. The cleanest move is to treat utility setup and internet setup as one project.
What NBU says you need
NBU states that all requests to start, stop, or transfer service are due at least one NBU business day before the desired schedule date. For start service, NBU says customers must submit a completed start service application along with a copy of a driver's license for the authorized signer and any applicable commercial documentation.
NBU also states that all service locations require a security deposit. Customers can submit documentation in person, by mail, or by email to customer service.
How to stop or transfer service
For stop service, NBU says customers need a disconnection request, a forwarding address, and a signature from an authorized account user. For transfers, NBU notes that a completed transfer application and identification may be required, and a deposit may be required depending on payment history.
Best timeline for New Braunfels movers
- At least a week before move-in: pick your internet provider and confirm address availability
- At least one business day before the desired utility date: submit the NBU request and documents
- Two to three days before move-in: verify the utility start date and internet install plan
- Move-in day: confirm utility service is active before shutting off the prior address
Frequently asked questions
Who handles electricity and water in New Braunfels?
New Braunfels Utilities is the city-owned provider for much of the area and handles electricity, water, and wastewater for many addresses.
How late can I submit an NBU request?
NBU says requests to start, stop, or transfer service are due at least one business day before the desired schedule date.
Need help setting up internet and utilities?
Cambree Home Connect helps movers compare services and get connected without the usual back-and-forth.
Book your setup help